* Are you tired of being taken for a ride by unprofessional
?
* Is your Host offering you overloaded Servers ?
* Are you not able to find someone to support when you need it
the most ?
* Do you want to host a website and get promoted too ?
We read web forums and we hear stories and experiences from our
customers. One of the worst things it can happen to you if to
trust a web hosting company that doesn’t provide explicitly an
Intelligent Dispute Resolution policy.
Without this policy, your web host will shutdown
your website or server. In most cases, communication is not carried
out and the good customer receives a one line email indicating that
his account has been terminated due to some policy infringement.
At AFIAHOST.COM, when a dispute arises, you can
trust that we are not neutral. We ask ourselves only one question:
who pays? Our dispute policy is
biased towards our customers.
- We don’t close any web unless it’s an absolute
necessity to avoid legal problems to our customer and our company.
- If a service is closed we’ll immediately engage
the customer in order to find a solution and restore connectivity
with minimal downtime.
- In any case, the customer has the right to ask
for prompt delivery of your backup files.
What are common issues?
Spam complaints:
We keep clean and spam free network. We don’t host websites that
spam or are advertised by spam. Our customers are aware about this
and they don’t spam. Most incidents are related to exploited hosted
scripts. If your server generates spam complains, we will assist you
in finding and fixing the issue.
Phishing pages:
If you web site has an incident of phishing we will put it down
immediately then we remove the offending pages(s). When this is
done, we will inform you about the situation and we will ask you to
update or secure your websites.
DDOS Attacks:
Websites that are targeted by denial of service need to be hosted in
dedicated servers within specific networks. We can host such
websites on dedicated servers only.
Non-payment:
If a hosting account is not paid in time, customer can ask for grace
period. If we have to terminate the account, the customer will be
promptly offered the opportunity to download his backup.
In any case, we will never suspend a service
without engaging the customer immediately and providing a prompt fix
and resolution.
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- Redundant Fiber Optics